Support

How can we help?

Browse common topics below, check the docs, or reach out directly. We usually respond within 24 hours.

✉️
Email support
support@6away.ai · Usually within 24 hours
System status
Check if all services are operational
Common topics
💳

Billing & Plans

Upgrade, downgrade, cancel, or switch between monthly and annual. Manage your subscription.

View pricing →Refund policy →
👤

Account & Setup

Sign in issues, workspace settings, team invitations, and getting started with Coherence.

Create account →
🔌

Data Sources & Imports

Gmail sync, WhatsApp import, LinkedIn, Telegram, CSV uploads, calendar, and all 14 data sources.

All features →
🤖

AI & Intelligence

Coherence Briefs, contact scoring, enrichment, Your Briefing, and the 6away Engine.

How it works →
🔒

Security & Privacy

Data encryption, workspace isolation, GDPR, AI processing policies, and OWASP compliance.

Security details →Privacy policy →
🔗

API & Integrations

REST API access, webhooks, connected apps, and building on Coherence.

API docs →
Resources
API Documentation
REST endpoints, authentication, and code examples
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How it Works
The Coherence flow: gather, understand, act
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Features
All 28 modules across the platform
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System Status
Current operational status of all services
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Still need help?

Email us at support@6away.ai and we'll get back to you within 24 hours.

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